Windows Administrator L2

I’m part of the Technical Support Group (TSG), handling escalation calls and guiding L1 and L2 engineers on daily tasks and upgrades. I also conduct meetings to streamline processes.

• Malware Analysis , Vulnerability Assessment , Performance Monitoring , System Development , Security Controls.
• Developed and maintained security policies and procedures, ensuring they are up-to-date with the latest threats and compliance requirements.
• Generated and analyzed ME Tool reports for the Management Information System (MIS), providing actionable insights and detailed performance metrics to enhance business operations and decision-making.

Senior Data Analyst

Part of the international support team as a remote support engineer, providing remote assistance for all levels of application calls

• Managed user creation and administration across multiple domains, including Ranbaxy, SIPL, and Pharmalucence, utilizing Active Directory (AD) to ensure proper access control and system integration.
• Managed user accounts, permissions, and security policies across multiple platforms.
• Logged and tracked critical issues (P1, P2 calls) through the Wipro SNXT ticketing system, coordinating with support teams to ensure timely resolution and minimize system downtime
• Performed routine audits and reviews of user accounts and permissions to identify and address potential security vulnerabilities or policy violations

Bachelor In IT

Grade: First class distinction.

Higher Secondary School

Grade: First class distinction.